Tenant Handbook

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  1. Introduction
    1. Welcome
    2. Contacts
  2. Parking & Commuting
    1. Parking
    2. Driving Directions
    3. Commuting
  3. Management
    1. Rent Payments
    2. Deliveries
    3. Holidays
  4. Amenities
    1. Introduction
    2. Rebecca's Cafe
    3. Reservoir Place Fitness Center
    4. The Cutting Edge
    5. ATM
    6. Conference Rooms
    7. WiFi
    8. Filtered Water
    9. Parcel Services
    10. Vending Machines
    11. Special Events
  5. Moving
    1. Introduction
    2. Move Coordinators
    3. Move Contractor
    4. Special Installations
    5. Move Procedures
  6. Services
    1. Janitorial & Recycling
    2. Service Requests
    3. HVAC Systems
    4. Directory
    5. Customer Signage
    6. Additional Services
  7. Safety & Security
    1. Employee Awareness Brochure
    2. Site Communication Plan
  8. Policy & Procedures
    1. Smoking
    2. Solicitation & Distribution
    3. Personal Transportation Devices
    4. Common Area Housekeeping
    5. Holiday Decor
    6. Halogen Lights, Space Heaters & Coffee Makers
    7. Photography & Video
    8. Statement Surrounding COVID-19 Situation

Service Requests

Service Request Procedures (Internet)

All service requests can be made via www.bptenantservices.com, a service request database that allows authorized customer contacts to easily submit service requests to the Property Management office.  In addition to providing authorized customer contacts with the convenience of initiating service requests, customers can also approve estimates and track the status of their work requests.  The system can also be used to generate reports.  Although this enhanced service is technology based, we assure users that our customer services team is directly on the other end of the system, receiving all requests and dispatching them with accuracy and efficiency.  To set up new employees on the system, or for further information, please contact the Property Management office.

 

Service Request Procedures (Telephone)

If you are unable to access www.bptenantservices.com, contact the Property Management office between 8:00 AM and 5:00 PM, Monday through Friday, to submit service requests.

 

Maintenance Emergencies

For maintenance emergencies between 5:00 PM and 8:00 AM, or on weekends and holidays, call the Boston Properties Control Center at (877) 297-4411.

When submitting all service requests, please provide the following information:

  • Customer name

  • Customer suite number and/or room number

  • Name of individual requesting the service

  • Nature of the request or problem (temperature, cleaning, electrical, etc.)

The proper personnel will to respond to your request as soon as possible.

If there is a reoccurrence or you are not satisfied with the service, please call the Property Management Coordinator, who will record and investigate the matter.  We pride ourselves on quality assurance and we want all of your employees to be truly satisfied by our service.